Beauty Mate Terms and Conditions

Welcome to the Beauty Mate, owned and operated by BM Sensation Pty Ltd.

Outlined below are the terms and conditions that apply when purchasing Beauty Mate products or when accessing the Beauty Mate website.

You can also access our Privacy Policy. Please note that by accepting these terms and conditions you are also accepting the terms of the Beauty Mate privacy policy.

1. Placing your order

(a) To place your order you are required to follow the instructions on the website.

(b) You complete your order when you click ‘submit’ at the checkout page. Please ensure that you check the items in your shopping cart and provide the correct delivery details prior to submitting your order.

(c) The contact and delivery details that you provide will be used to fulfil your order and to send you the products that you have ordered. These details will also be used as outlined below in a manner consistent with our privacy policy

(d) If you require assistance with your order you can contact Beauty Mate by phone on 03 9647 9477 or email info@beautymate.com.au

(e) Your credit card will be charged immediately on placing your order. (See returns/refund policy in Sections 3 and 4).

2. Delivery Costs and Timing

(a) Please note that Valentine’s Day gift pack orders will be sent from Monday 4 February. For delivery (within Australia) on or before 14 February all orders must be placed and received by Beauty Mate by 5pm on 8 February. For international delivery on or before 14 February, orders must be placed and received by Beauty Mate by 5pm on 2 February.

(b) All other orders will be posted / shipped within 1-2 business days of receiving your order. An email confirmation of your order will be sent to you upon ordering.

(c) Orders within Australia will be sent express post delivery at a cost of $10.00. International orders will be charged at a flat rate of $25.00.

(d) Delivery within Australia: Orders sent by express delivery should arrive within in 1-2 business days of dispatch, depending upon the destination.

(e) International delivery: Beauty Mate is only able to provide an estimated delivery time with regard to international orders. Orders sent by international post should arrive within 7-10 working days of dispatch by Beauty Mate.

(f) The above time frames are only estimates. Beauty Mate does not accept responsibility for delay in delivery.

3. Backorders & Out Of Stock

(a) If you order a product that is currently out of stock, you will receive an email to let you know. We will advise you of the possible in-stock date and request a confirmation that you would like to proceed with the order.

(b) Where the product is currently out of stock and you do not wish to proceed with your order you will have the option to exchange or cancel. In the event of cancellation, the payment amount will be reinstated on your credit card within 5 – 7 working days.

4. Damaged or Faulty Products

(a) Damaged goods: We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged, we ask that you return them to us by regular delivery within 14 days to Beauty Mate Reply Paid 11, Port Melbourne, Victoria, Australia 3207. On receipt of your returned order, we'll arrange for replacement products to be sent to you within 5-7 working days (timeframes differ with international deliveries).

(b) Faulty goods: We would like to ensure that you are 100% satisfied with Beauty Mate products. If you receive faulty products we would ask that you return them to us by regular delivery within 14 days of receipt to Beauty Mate Reply Paid 11, Port Melbourne, Victoria, Australia 3207.

Where you have received faulty goods Beauty Mate will provide you with the option of having the faulty goods replaced or receiving a full refund. When returning the faulty goods please indicate to Beauty Mate how you would like to proceed. It will be assumed unless otherwise stated that you would like to receive replacement products. These will be sent to you within 5-7 working days on receipt of your returned faulty products (timeframes differ with international deliveries).

5. Returns policy

(a) You may return new, unopened items that have been supplied to you by Beauty Mate within 14 days of receipt. Items are considered received 4 business days after the date of postage. Items must be returned unopened in their original product packaging. The following items may not be returned:

­ Items that have been opened;
­ Items that have been damaged or spoilt by you
­ Items that you have received more than 14 days prior
­ Flammable items
­ Gift certificates

(b) Goods can be returned to Beauty Mate Reply Paid 11, Port Melbourne, Victoria, Australia 3207.

(c) The refund will be made directly to your credit card. Please note, you will only be refunded for the products returned, not the original postage.

(d) You should expect to receive your refund within 30 days of returning the products. We’ll notify you by email once we’ve received and processed the returned item.

6. Use of your personal information

(a) When placing an order with Beauty Mate you will be required to provide personal information including your name and contact details.

(b) Your personal information will be used to fulfil your order and to supply the products your have ordered.

(c) Beauty Mate will also use your contact details to send you further information about Beauty Mate products and promotions. This may include contacting you by mail, telephone, email or SMS. By providing your contact details and accepting the Beauty Mate terms and conditions you are expressly consenting to being contacted by these channels for marketing purposes for an indefinite period of time until you communicate to us otherwise.

(d) Beauty Mate may enter into arrangements with third party affiliates to provide you marketing and information relating to third party products, services and promotions that may be of interest to you.

(e) You can opt out of receiving marketing communications from Beauty Mate at any time by emailing your request to info@beautymate.com.au

(f) Your personal information will be collected, used, stored and disclosed in accordance with our privacy policy

7. Customer enquiries and complaints

(a) All customer enquires and complaints should be directed to:

• By phone on +61 3 9647 9477
• By e-mail at info@beautymate.com.au
• By letter at Beauty Mate PO Box 54 Port Melbourne, Victoria, Australia 3207
• In person to our head office at 5/60 Stokes Street, Port Melbourne 3207

Beauty Mate website – Conditions of Use

Welcome to the Beauty Mate website (“the Site”) which is owned and operated by BM Sensation Pty Ltd.

Intellectual Property

Unless otherwise indicated, all website content, design, text, graphics, logos, icons, images, audio clips, data and software and the arrangement thereof is the intellectual property of Beauty Mate Pty Ltd or a third party from whom Beauty Mate has licensed intellectual property rights.

The trademarks and logos are owned by Beauty Mate Pty Ltd and are registered and protected by Australian and International laws.
You are advised that Beauty Mate will enforce its intellectual property rights to the fullest extent of the law.

Third Party Links / Advertisers

We assume no responsibility or liability without limitation for the actions, content, products or services of any website linked to or advertising on this Site.

Limited License

Subject to the terms and conditions of this notice, Beauty Mate grants you a limited, non exclusive, non transferable license to access and make use of the Site and its contents including the option of creating a hyperlink to the homepage for non commercial purposes only.

Except with respect to general use of the Site, any website that links to the Site must not a) replicate our content b) imply our endorsement to that website’s product or services c) use any trademark or d) contain content that could be seen as obscene, offensive and distasteful or e) portray the Site or its products in a false, misleading, derogatory or offensive manner or associate us with undesirable product services or opinions.

You agree to the fullest extent permitted by applicable law , we will not be responsible or liable (whether in contract, tort or otherwise) under any circumstances for any a) interruption of business b) access delays or access interruptions to the Site c) data non delivery, misdelivery, corruption, destruction or other modification d) loss or damages of any sort incurred as a result of dealing with or the presence of off website links on the Site e) computer viruses, system failures or malfunctions which may occur in connection with your use of the Site, including during hyperlink to or from third party websites f) any inaccuracies or omissions in content or g) events beyond our reasonable control.

Representation of Warranties and Limitation of Liability

THE SITE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER , EXPRESS OR IMPLIED IN CONNECTION WITH THESE TERMS AND CONDITIONS OR THE SITE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEBSITE OR OUR PRODUCTS. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

Copyright 2007 Beauty Mate. All World Wide Rights Reserved.